Providence Healthcare · 2024–2025 · Senior UX Designer
Design of a system-wide governance tool that brought order to one of Providence's most complex financial ecosystems, replacing fragmented manual processes with a single automated platform for reporting assignments across the entire organization.
Providence Healthcare manages an enormous financial ecosystem spanning thousands of departments, multiple regions, and a broad community of finance and operations users. Before this project, there was no reliable way to determine which financial caregivers were responsible for which departments. The result was fragmented spreadsheets, manual distribution lists, access inconsistencies, and gaps in critical reporting.
The stakes were significant. Assignments made in this system fed downstream into multiple platforms including ValueLens, PowerBI, and Tableau, triggering automated delivery of financial reports and data to thousands of end users on daily and weekly schedules. When the assignment data was wrong or missing, the downstream effects rippled across the entire organization.
I was brought in to design the Accountability Matrix, using an existing Business Requirements Document as the foundational reference. The tool provides a single system of record for assigning, maintaining, and governing caregiver responsibilities across Finance and Operations roles throughout Providence.
I created low-fidelity wireframes outlining key screens and workflows, including a department-to-caregiver grid view, user filters by region, state, hospital, department and role type, search by department ID or Employee ID, assignment edit modes, global swap and replace workflows, and Super User upload and rollback workflows. These wireframes were tested and iterated with Providence stakeholders to ensure alignment with internal processes.
Once workflows were validated, I moved into high-fidelity Figma designs. The screens below show the full range of the tool, from the core assignment grid through batch upload, change history, and role-specific views.
I worked closely with a dedicated developer and several database engineers to validate data structures against Providence's internal databases, ensure scalability across thousands of departments, and maintain performance and security requirements. Collaboration happened through weekly working sessions, async hand-offs, and iterative design reviews until the tool matched designs and behaved as intended.
The Accountability Matrix unified Providence's previously fragmented assignment processes into a single, robust platform. It removed the institutional knowledge tax that had made the old process fragile, and gave every stakeholder, from Finance Partners to Super Users to downstream report consumers, a system they could actually rely on.